Privacy Policy for Klean Plumbing

1. Introduction & Scope of This Policy

Klean Plumbing operates as a free referral service that assists homeowners, tenants, and commercial property managers in connecting directly with independent licensed plumbing contractors in Anaheim, CA and surrounding Orange County communities. This Privacy Policy applies to all interactions with our website and all communications conducted through our direct referral telephone hotline at +1 714 790 1968.

We believe in straightforward data practices. Because our service is operated on a direct phone connection model, we do not require you to create a password-protected user profile or fill out detailed web forms to request a referral. However, during website navigation and telephone communications, certain data is automatically gathered and processed as detailed in this policy.

2. Categories of Personal Information We Collect

In accordance with the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA), we collect specific categories of personal information to provide and optimize our referral services:

A. Telephone Call & Intake Records

When you place a phone call to our referral hotline at +1 714 790 1968, our telecommunications infrastructure automatically captures call metadata. This includes your caller ID telephone number, the date and time of the call, the geographic origin area code, call duration, and any vocal information you provide during intake regarding your plumbing emergency and general property location in Anaheim.

B. Internet & Electronic Network Activity Information

When you browse our website, our web servers automatically log standard technical data. This includes your Internet Protocol (IP) address, device type, browser specification, operating system, referring URL, pages viewed on our site, time spent per page, and general geographic location at the city level.

C. Geolocation Data

We receive non-precise geolocation data derived from your IP address or telephone area code to ensure your call is routed to independent plumbing contractors operating near your specific Anaheim neighborhood (such as Anaheim Hills, West Anaheim, or The Colony Historic District).

3. How We Use Your Information

We use the collected information solely for legitimate operational and business purposes, including:

• Connecting your telephone inquiry directly with independent, licensed plumbing service providers in Anaheim for services including drain cleaning & hydro-jetting, specialized water heater installation & repair, and non-destructive electronic leak detection & pipe repair.
• Monitoring telecommunications network uptime, call routing efficiency, and customer connection quality.
• Analyzing website performance, optimizing mobile responsiveness, and enhancing user experience across desktop and mobile devices.
• Detecting, preventing, and mitigating fraudulent telephone activity, spam calls, security threats, or unauthorized network intrusions.
• Complying with applicable municipal, state, and federal legal obligations and regulatory standards in the State of California.

4. Disclosure of Information to Third-Party Service Providers

To fulfill our core function as a referral service, we share necessary call routing data with third-party partners under strict confidentiality protocols:

A. Independent Licensed Plumbing Contractors

When you contact our referral line, your telephone call and verbal service request details are routed to an independent licensed plumbing contractor within our referral network who serves the Anaheim area. The contractor uses this information solely to schedule an on-site diagnostic visit, assess your plumbing system, and provide price quotes.

B. Telecommunications & Cloud Infrastructure Providers

We utilize reputable enterprise telecommunications carriers, cloud telephony providers, and secure web hosting services to route calls, host our web pages, and maintain server reliability. These providers are bound by strict contractual obligations prohibiting them from using your personal data for any purpose other than providing infrastructural support.

C. Legal & Regulatory Compliance

We may disclose personal information if required to do so by law, subpoena, court order, or in good faith belief that disclosure is reasonably necessary to protect the safety, rights, or property of Klean Plumbing, our users, our independent contractor partners, or the public.

5. Notice Concerning the Sale or Sharing of Personal Information

Klean Plumbing does not sell your personal information for monetary compensation. Under the expanded definitions of "sell" and "share" under the California Privacy Rights Act (CPRA), transferring consumer information to independent contractor partners for referral matching purposes could be interpreted as a data transfer. We transfer your call information solely to facilitate your requested plumbing referral connection. We do not sell or rent consumer telephone lists to third-party telemarketers.

6. Cookies & Tracking Technologies

Our website utilizes standard session and analytical cookies to ensure proper website functionality and monitor traffic metrics. Cookies are small alphanumeric text files stored on your local browser that help us recognize return visitors and optimize page load speeds.

You can configure your browser settings to decline all cookies or notify you when a cookie is placed. However, disabling cookies may slightly alter your browsing experience. Our site does not track user activity across unaffiliated third-party websites.

7. California Consumer Privacy Rights (CCPA / CPRA)

If you are a resident of the State of California, the CCPA and CPRA afford you specific legal rights regarding your personal information:

A. Right to Know & Access

You have the right to request that we disclose the categories of personal information we have collected about you, the categories of sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom we shared it over the preceding 12 months.

B. Right to Request Deletion

You have the right to request the deletion of personal information that we have collected directly from you, subject to certain statutory exceptions under California Civil Code Section 1798.105 (such as completing a transaction, detecting security incidents, or complying with legal retention mandates).

C. Right to Correct Inaccurate Information

You have the right to request the correction of inaccurate personal information that we maintain about you.

D. Right to Opt-Out of the Sale or Sharing of Personal Information

You have the right to direct us not to sell or share your personal information to third parties. Because our service only transfers call data to complete your requested plumbing referral, you may opt out by choosing not to initiate telephone contact.

E. Right to Non-Discrimination

We will never discriminate against you, deny you referral services, or provide a different quality of service because you exercised any of your rights under California privacy legislation.

8. How to Exercise Your California Privacy Rights

To submit a verifiable consumer request to exercise your Right to Know, Delete, or Correct your personal information under California law, please contact us by calling our dedicated telephone number at +1 714 790 1968.

To protect your privacy and ensure security, we will verify your identity before processing any data disclosure or deletion request. We will match the telephone number or identifying details from your request against the records in our telecommunications logs. You may also designate an authorized agent to submit requests on your behalf, provided the agent supplies written authorization signed by you.

9. Data Retention & Information Security

We retain telecommunications call metadata and server access logs only for the duration necessary to fulfill the business purposes outlined in this policy, resolve disputes, maintain accurate referral records, and satisfy statutory tax or legal requirements. Call logs are routinely reviewed and purged in accordance with our data retention schedule.

We employ administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, or alteration. Our servers utilize Secure Sockets Layer (SSL/TLS) encryption, secure firewalls, and restricted administrative access protocols.

10. Children's Online Privacy Protection Act (COPPA) Compliance

Our website and referral services are intended exclusively for general adult audiences, homeowners, and commercial property managers aged 18 and older. We do not knowingly solicit, collect, or maintain personal information from children under the age of 13. If we discover that an individual under the age of 13 has provided us with personal information, we will take immediate steps to delete such records from our systems.

11. Third-Party Websites & External Links

Our website may contain references or hyperlinks to third-party websites, municipal resources (such as the City of Anaheim Public Utilities or California CSLB portal), or independent service contractors. We do not control and are not responsible for the privacy policies, data practices, or content of these external third-party platforms. We encourage you to review the privacy policies of every external website you visit.

12. Updates & Amendments to This Privacy Policy

We reserve the right to amend, update, or modify this Privacy Policy at any time to reflect updates in our operational practices, technological improvements, or evolving legal frameworks. When updates occur, the "Last Updated" date at the top of this document will be revised. Your continued use of our website or telephone referral service following the publication of changes constitutes your acknowledgment and acceptance of the revised terms.

13. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy, our data collection practices, or your rights under California law, please contact our privacy compliance team directly by phone at: